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FAQ
Frequently asked questions.
Answers about online tutoring, Konomondo, Membership, pricing, technology and privacy.
Clear answers
Everything important in one place.
What happens in a free trial session?
First, we’ll confirm the topic, year group and appointment. During the free 50-minute session, your tutor gets to know your current level, addresses your individual learning needs and introduces your personal online learning room. You can then try Konomondo free for two weeks.
Can I book tutoring without Membership?
Yes. Flex Tutoring costs £39 per 50-minute session and is available with no commitment. The same session costs £29 with Membership.
What does Membership include?
For £20 per month, you get full access to Konomondo, learning-goal reviews, parent updates, chat support, one free workshop per month, and online tutoring for £29 instead of £39 per session.
How does Konomondo work?
Konomondo combines engaging maths practice with personalised support from tutors. Maths topics become plants that you care for by answering tailored questions, while tutors can track your progress and choose targeted exercises.
What equipment do I need?
For online tutoring you need a computer or tablet, a stable internet connection, a microphone and ideally a camera. Konomondo is being developed for Android and iOS.
How is my data protected?
We process only the information needed for enquiries, support and contracts. Full details are available in our privacy policy.
How long does Membership run?
Membership lasts for six months and ends automatically. It does not renew by itself. We send a reminder before it ends so you can book a new Membership if you wish. Flex Tutoring has no commitment.
How do I receive confirmations and invoices?
Confirmations and contract-related information are sent to the email address provided with the enquiry. Invoices are issued in the following month for tutoring sessions used during the previous month.
